I believe a VA should, when at all possible, leave a client better off than when the relationship began. There are many ways your VA can do that for you, but none, I believe, is more important than creating and/or maintaining comprehensive policy and procedure...
We all need money. As business owners, we need to make money (or we won’t be in business). And, during a pandemic, I believe that those of us with viable businesses have an ethical obligation to do our level best to stay in business and do as much for the economy as...
If your business is struggling right now because of COVID-19, or has been completely shut down due to government’s policies designed to fundamentally save us from ourselves, it’s natural to look for a new way, a new offering, a pivot into something that will allow you...
If you don’t know, in addition to being the founder of AssistU and being a business and integrity coach, I also work with people at, or preparing for end-of-life in some context or another. Since March 2, 2020, I’ve done several sessions with...
Another Coronavirus post, but this is specifically for you if you have a knowledge or service business that has a big in-person component. So, this is for my doctors and dentists and healers of all kinds, estheticians, speakers, photographers, attorneys, consultants,...
First of all, what kinds of “sideways” things am I talking about? Anything really. Unfortunately, the possibilities are endless. To get you thinking in the right direction consider these challenges: An electrical surge or computer malfunction that causes the loss of...
It’s difficult for us to see the thoughtless and often-times brainless comments people make based on their misconceptions about working with VAs. We say thoughtless and brainless because we believe if they gave it just a bit of noodling, they’d choose to...
I’ve recently encountered a concept that’s fairly new in its application in the direction of working with virtual assistants. It’s the concept of making VAs work to quotas, and to only paying for successes, never for “trying.” As I’m sure you know, VAs are humans. And...
I’m often asked the question about “how to know the best time to work with a virtual assistant.” My answer has been the same for 20+ years: If you’re asking now, the time was long ago. That’s some real truth, right there. If you get quiet and honest with yourself...
I’ve been asked recently if VAs shouldn’t be more professional, or display greater professionalism. What a great topic that is, and I thought I’d take it on and see if I can help in how you’re thinking about it. Let’s start with what professionalism is. The simple...